Customer Service
Our commitment to you
Our customers are very important to us, so TrustedBikeBuyers always strives to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usually high standards.
What to do if you have a complaint
Should you need to make a complaint, you can do so by contacting us by telephone, email, or letter to:
TrustedBikeBuyers
Snape Road
Cheshire
Macclesfield
SK10 2NZ
Telephone: 0121 314 8597
Email: info@trustedbikebuyers.co.uk
How we will handle your complaint
Your complaint will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.
We will:
- Acknowledge your complaint as soon as possible, within a maximum of 5 days
- Independently investigate your complaint as soon as possible, within a maximum of 8 weeks
- Provide a final response letter as soon as possible, within a maximum of 8 weeks