<div id="__next"><div class="site-wrap" id="top"><header class="site-header"><div class="site-header__inner-wrap section-wrap"><a href="/" class="site-header__logo"><img src="/static/src/img/logo.png" class="logoMain"/></a><div class="site-header__site-navigation"><div class="site-header__toggle-icon"><button id="toggle-icon" class="toggle-icon is-closed js-nav-toggle"><i></i><span></span></button></div><input type="checkbox" class="site-navigation__checkbox js-site-navigation"/><nav class="site-navigation"><ul class="site-navigation__list"><li class="site-navigation__item"><a href="/about-us/"><span class="site-navigation__link">About Us</span></a></li><li class="site-navigation__item"><a href="/frequently-asked-questions/"><span class="site-navigation__link">FAQs</span></a></li><li class="site-navigation__item"><a href="/contact/"><span class="site-navigation__link">Contact</span></a></li><li class="site-navigation__item"><a class="site-navigation__link cta cta--primary cta--alien-armpit ff-secondary fw-semi-bold ttu fs-xl" href="/value-your-bike/step1">Value your bike</a></li></ul></nav></div></div></header><div class="ptb-xl"><section class="section-wrap section-wrap--very-narrow inner-wrap-for-small-screens"><div class="simple-page"><h1>Customer Service</h1><h2>Our commitment to you</h2><p>Our customers are very important to us, so TrustedBikeBuyers always strives to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usually high standards.</p><h2>What to do if you have a complaint</h2><p>Should you need to make a complaint, you can do so by contacting us by telephone, email, or letter to:</p><p>TrustedBikeBuyers<br/>Snape Road<br/>Cheshire<br/>Macclesfield<br/>SK10 2NZ</p><p>Telephone: 0121 314 8597<br/>Email: <a href="mailto:info@trustedbikebuyers.co.uk">info@trustedbikebuyers.co.uk</a></p><h2>How we will handle your complaint</h2><p>Your complaint will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.</p><p>We will:</p><ul><li>Acknowledge your complaint as soon as possible, within a maximum of 5 days</li><li>Independently investigate your complaint as soon as possible, within a maximum of 8 weeks</li><li>Provide a final response letter as soon as possible, within a maximum of 8 weeks</li></ul></div></section></div><footer class="site-footer"><section class="section-wrap inner-wrap-for-small-screens"><div class="site-footer__wrap"><a href="/" class="site-footer__logo"><img src="/static/src/img/logo-invert.png" class="logoMain"/></a><div class="site-footer__content-right"><ul class="no-list site-footer__navigation"><li class="site-footer__navigation-item"><a href="/about-us/"><span class="site-footer__navigation-link">About Us</span></a></li><li class="site-footer__navigation-item"><a href="/contact/"><span class="site-footer__navigation-link">Contact</span></a></li><li class="site-footer__navigation-item"><a href="/frequently-asked-questions/"><span class="site-footer__navigation-link">FAQs</span></a></li><li class="site-footer__navigation-item"><a href="/customer-service/"><span class="site-footer__navigation-link">Customer Service</span></a></li><li class="site-footer__navigation-item"><a href="/terms-and-conditions/"><span class="site-footer__navigation-link">Terms</span></a></li><li class="site-footer__navigation-item"><a href="/terms-of-use/"><span class="site-footer__navigation-link">Terms Of Use</span></a></li><li class="site-footer__navigation-item"><a href="/modern-slavery/"><span class="site-footer__navigation-link">Modern Slavery</span></a></li><li class="site-footer__navigation-item"><a href="/acceptable-usage/"><span class="site-footer__navigation-link">Acceptable Usage</span></a></li><li class="site-footer__navigation-item"><a href="/cookie/"><span class="site-footer__navigation-link">Cookie Policy</span></a></li><li class="site-footer__navigation-item"><a href="/privacy-policy/"><span class="site-footer__navigation-link">Privacy</span></a></li><li class="site-footer__navigation-item"><a href="/sitemap/"><span class="site-footer__navigation-link">Site Map</span></a></li></ul></div></div><div class="site-footer__copyright">© TrustedBikeBuyers.co.uk</div></section></footer></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{},"initialReduxState":{"bikeLookupReducer":{"isSending":false,"hasPosted":false,"shouldRedirect":false},"bikeFormReducer":{"isSending":false,"hasPosted":false},"bikeSalesReducer":{"isSending":false,"hasPosted":false},"blogReducer":{"isSending":false,"hasPosted":false},"blemishReducer":{"isSending":false,"hasPosted":false,"isError":false,"images":{}},"priceReducer":{"isSending":false,"hasPosted":false,"isError":false,"isSubmittingForm":false,"price":{},"errorMessage":""},"contactFormReducer":{"isSending":false,"hasPosted":false}}},"page":"/customer-service","query":{},"buildId":"6794b02d2a446e34717e01dc9710ad3c23bd351f"}</script><script async="" id="__NEXT_PAGE__/customer-service" src="/_next/static/6794b02d2a446e34717e01dc9710ad3c23bd351f/pages/customer-service.js"></script><script async="" id="__NEXT_PAGE__/_app" src="/_next/static/6794b02d2a446e34717e01dc9710ad3c23bd351f/pages/_app.js"></script><script src="/_next/static/runtime/webpack-711a660c3d28d57905d5.js" async=""></script><script src="/_next/static/chunks/commons.d4c6b6b07027d81316c4.js" async=""></script><script src="/_next/static/runtime/main-b61bfd6c71a97da223c0.js" async=""></script><link rel="preconnect" href="https://fonts.gstatic.com"/><link href="https://fonts.googleapis.com/css2?family=Lato:ital,wght@0,100;0,300;0,400;0,700;0,900;1,100;1,300;1,400;1,700;1,900&display=swap" rel="stylesheet"/><script>try{Typekit.load({ async: false });}catch(e){}</script><script type="text/javascript" async="" src="//widget.trustpilot.com/bootstrap/v5/tp.widget.bootstrap.min.js"></script><script type="text/javascript" src="https://cdnjs.cloudflare.com/ajax/libs/babel-polyfill/6.20.0/polyfill.min.js"></script></body></html>